AB
ANSIE B
1 reviews | Active since Jan 2016
30 Jul 2020, 11:29
DHL no feed-back on waybill
Waybill ***Arrived in JHB on 23rd of July We have an account with DHL After numerous calls (for which I was holding on forever with this message to track on website playing in my ear) - as the website does not have information of what the hold up is, I called ***call centre just to be put through to another department who didn't answer Then call direct nr *** again to hold on with the ridiculous message in your ear, just to be told be a message machine to leave a message, as the extention is not available - o and by the way the inbox is full!! Try again later
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DHL Express's replyOfficial
30 Jul 2020, 17:19Good day Ansie, Thank you for contacting DHL Express. It is very disheartening to see how much you struggled to get feedback, I would like to extend my apology on behalf of my colleagues and confirm I will be treating this with the utmost importance. As discussed, I have submitted your Vat and duty details to the relevant team to ensure shipment is cleared from Customs for delivery. International Express may have its challenges currently but we at DHL Express take great pride in insuring our customers have a satisfying experience every time they use our services. If there is anything else required, Please feel free to contact me on the details below and I will gladly assist .
Kind Regards, Buhle SekoboaneCustomer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
Kind Regards, Buhle SekoboaneCustomer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
DHL Express's reply30 Jul 2020, 17:19
Official
Good day Ansie, Thank you for contacting DHL Express. It is very disheartening to see how much you struggled to get feedback, I would like to extend my apology on behalf of my colleagues and confirm I will be treating this with the utmost importance. As discussed, I have submitted your Vat and duty details to the relevant team to ensure shipment is cleared from Customs for delivery. International Express may have its challenges currently but we at DHL Express take great pride in insuring our customers have a satisfying experience every time they use our services. If there is anything else required, Please feel free to contact me on the details below and I will gladly assist .
Kind Regards, Buhle SekoboaneCustomer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
Kind Regards, Buhle SekoboaneCustomer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa