DW
DEVAN W

1 reviews | Active since May 2012

08 Mar 2016, 09:40

DHL Mutilated parcels, Waybill ***

Ive been a DHL customer for than 5 years and for the last year and a bit they really been dropping the ball and have a real dont care attitude towards their customers and their goods. Im writing this complaint to a unresolved matter from last year and a recent matter which happened 8 days ago.I have tirelessly sent emails with no response whatsoever. DHL and customs love to mutilate customers parcels and not answer to it. So once again i have unsellable items which was meant for an order. I highly recommend others take my advice and move to another courier service. Expensive for the amount of goods you lose during each shipment. And im sure there will be a generic automated response to this complaint like most big companies that dont give a S&*% <br> <br> For imports abroad rather use TNT,Feddex,UPS,Sky Cargo by emirates and EMS which is probably as useless as the post office but at least they have never damaged thousands of rands worth of my stuff like DHL<br> <br> Sick and tired of being treated like S*&% and paying for your wrong doing.

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Replies (1)
DHL Express
DHL Express's reply08 Mar 2016, 11:00
Official
Hello DEVAN86,

Thank you for bringing this to our attention.

I have forwarded you a email for further information that is required to assist you further.

Kind Regrds

Nicole Pietersen

Customer Care Executive Office