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1 reviews | Active since Dec 2016

18 Dec 2018, 14:17

DHL Low Level of Service - Rebecca Ndlovu

I have been waiting for almost a week for a package to arrive.

After having a DHL professional account for almost 10 years I have never received such bad service.

The sales consultant "Rebecca Ndlovu Frontline advisor (Customs Affairs)" made numerous mistakes in her correspondence to me.

After requesting an update she has also not responded.

I will be considering moving my account to UPS...

0
Replies (3)
DHL Express
DHL Express's reply18 Dec 2018, 15:03
Official
Dear Peter,
 
Thank you for contacting DHL Express.
 
Please accept our apologies regarding the manner in which this matter has been handled.
 
I have forwarded you an e-mail to your personal e-mail account . Kindly forward me your 10 digit DHL awb number in order for me to follow up on this case ?
 
Should additional assistance be required, please feel free to contact me and I will gladly assist .
 
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
iI
info I's update18 Dec 2018, 16:00
Reviewer Update
I appreciate your response. Please resolve this matter with Rebecca Ndlovu at DHL
iI
info I's update18 Dec 2018, 17:35
Reviewer Update
Could a member of the DHL team please respond to the status of my delivery. Not just a generic response... 1 week waiting!