1 reviews | Active since Jun 2016
DHL lost my very important police clearance
<p>DHL lost my very important police clearance that I needed for a visa to work overseas. I couldnt get hold of the police clearance to see if they recieved it. 3 weeks later I was told it wasnt delivered by dhl. I phoned dhl and they said they lost it. So i had to resend it after losing 3 weeks. Then I had to fight for a refund. Durban DHL branch doesnt answer the phones. Worst courrier company ever. I kow use postnet to courrier with in South Africa. DHL also told me alie that a courrier company cant get the police clearance because of a backlog but postnet had no problem in picking it up for me. Before I was given a refund I was told they would send proof of payment. A month later and I ahven't recieved proof of payment. I never got an apolgy from them</p>
Dear Jack,
Thank you for bringing your complaint to our attention.
I must apologize for the non service you have been receiving from DHL as this is not the brand we offer to the public.
I will be sending you an email with my details and i will investigate on your complaint and get back to you with feedback.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Jack,
Thank you for bringing your complaint to our attention.
I must apologize for the non service you have been receiving from DHL as this is not the brand we offer to the public.
I will be sending you an email with my details and i will investigate on your complaint and get back to you with feedback.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Just dealing with DHL has been bad customer service from the get go. From not telling me my package wasn't delivered the next to day to fighting to get the refund. I was told I would get proof of payment. I still haven't received this. I never received an apology despite the fact that I'm going to be 3 weeks or possibly more without a job because of DHL. It was sent on may 5 and recieved june 9.
Durban branch never once answered their phone.
I've sent email with my waybil number.
Just dealing with DHL has been bad customer service from the get go. From not telling me my package wasn't delivered the next to day to fighting to get the refund. I was told I would get proof of payment. I still haven't received this. I never received an apology despite the fact that I'm going to be 3 weeks or possibly more without a job because of DHL. It was sent on may 5 and recieved june 9.
Durban branch never once answered their phone.
I've sent email with my waybil number.
Dear Jack,
I have emailed you with confirmation of payment.
Please can i ask that you check with your bank on the day of the remittance as this should reflect in your account on the amount paid back.
I have also liased with the managers in Durban and Pretoria on the query and they are busy investigating this as well.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Jack,
I have emailed you with confirmation of payment.
Please can i ask that you check with your bank on the day of the remittance as this should reflect in your account on the amount paid back.
I have also liased with the managers in Durban and Pretoria on the query and they are busy investigating this as well.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Jack,
Please be advised that as per our emails we have done an Internal Investigation and you will get back to me once you have made contact with the bank.
Regards
Nicole Pietersen
Customer Care Executive Office
Dear Jack,
Please be advised that as per our emails we have done an Internal Investigation and you will get back to me once you have made contact with the bank.
Regards
Nicole Pietersen
Customer Care Executive Office