1 reviews | Active since Nov 2019
DHL LOST MY PARCEL AND DO NOT CARE ABOUT IT
Good day
i recently ordered a parcel from amazon in the usa now all went well and the parcel went to customs usa and cleared then from there on got on the plane to UK from UK to south Africa or tambo DHL facility this parcel was supposed to be with me between the 24th and 28th of October 2019 by end of day i called DHL spoke to the consultant and she said that they are going to do a warehouse search for my parcel only to email me on the 29th and tell me that my parcel got lost now that it they handled it as if im nothing and just accept it and go on with my life they dont take in consideration the money that i lost due to them not doing what they are there for and the worst part is i paid for DHL express that are more expensive well i lost R10000.00 worth of business because of that i really hope that the public that is reading this would rather consider to use UPS international that people do know what hey are doing
Thank you for writing to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience and undue frustration caused by this matter.
I have received your complaint and I am looking into it. Please allow me sometime to investigate when happened.
Kindly expect an update from me shortly.
Kind regards.
Thank you for writing to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience and undue frustration caused by this matter.
I have received your complaint and I am looking into it. Please allow me sometime to investigate when happened.
Kindly expect an update from me shortly.
Kind regards.
I tried calling the contact number supp**** without any success.
My apology for the delayed and lack to feedback from me. On the 05 November 2019 we have advised you that we have informed the shipper Amazon of this incident and we have asked our team to initiate the claim process. We are unable to process claims in South Africa because the account that was used to ship the goods is held in The United States.
Kind regards.
I tried calling the contact number supp**** without any success.
My apology for the delayed and lack to feedback from me. On the 05 November 2019 we have advised you that we have informed the shipper Amazon of this incident and we have asked our team to initiate the claim process. We are unable to process claims in South Africa because the account that was used to ship the goods is held in The United States.
Kind regards.