CK
Chris K
1 reviews | Active since Aug 2012
28 Jan 2021, 14:29
DHL lost money, dont care attitude
Since the 7 Jan 2021 i have sent 7 emails to numerous people and departments in DHL enquiring about an invoice which was incorrect and a refund was due - not a single person has bothered to reply to any of these emails - telephoning DHL is pointless, the customer service agents are *********** and unable to assist, nor are they willing to escalate this matter - they just dont care. Do not use DHL for shipping, you will lose money!
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DHL Express's replyOfficial
29 Jan 2021, 08:26Dear Chris,
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we would like to get the matter resolved for you. One of our Customer Care Executives will be in contact with you before 11H00 today.
Kindly have your DHL Express reference number for the collection ready for us.
Kindest regards.
Customer Care Department | DHL Express
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we would like to get the matter resolved for you. One of our Customer Care Executives will be in contact with you before 11H00 today.
Kindly have your DHL Express reference number for the collection ready for us.
Kindest regards.
Customer Care Department | DHL Express
DHL Express's reply29 Jan 2021, 08:26
Official
Dear Chris,
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we would like to get the matter resolved for you. One of our Customer Care Executives will be in contact with you before 11H00 today.
Kindly have your DHL Express reference number for the collection ready for us.
Kindest regards.
Customer Care Department | DHL Express
Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we would like to get the matter resolved for you. One of our Customer Care Executives will be in contact with you before 11H00 today.
Kindly have your DHL Express reference number for the collection ready for us.
Kindest regards.
Customer Care Department | DHL Express