kA
keith A
1 reviews | Active since Mar 2009
12 May 2021, 17:12
DHL loses parcel and couldn't care less !
Lost my parcel. No feedback as to why this happened. On hold to speak to the operations section for over 20 minutes in total. Asked to speak to a Manager and put on hold for 15 minutes and then call dropped. General impression is...We've lost your parcel ? So what ! Call centre staff were 100% but totally let down by their back office. If you thought that SAPO is bad ...DHL is even worse.
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keith A's updateReviewer Update
13 May 2021, 11:41My thanks to Shaune (hope that's the correct spelling) for taking the time to contact me and to chat with me today. Hopefully he can get this problem resolved, find the missing parcel and restore my faith in DHL.
kA
keith A's update13 May 2021, 11:41
Reviewer Update
My thanks to Shaune (hope that's the correct spelling) for taking the time to contact me and to chat with me today. Hopefully he can get this problem resolved, find the missing parcel and restore my faith in DHL.