DHL loses package. No claim.

Item: DHL Express
Rating: 1
Author: jaco N

I ordered goods online that was shipped with DHL in Desember 2020. The goods were never delivered and tracking it through DHL they informed me after some time that the package was lost. I asked them to provide me with information to enable me to claim the value of the goods from them.DHL S.A. consultants ignored my request, then told me to contact the seller. This is after they admitted that THEY, DHL, had lost the package!!

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Replies (2)

DHL Express's replyOfficial

04 Feb 2021, 08:29

Dear Jaco

Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.

Please hold for an update before close of business today.

Regards.
Customer Care Department | DHL Express

DHL Express's reply04 Feb 2021, 08:29

Official

jaco N's updateReviewer Update

04 Feb 2021, 09:40

Thank you. I await your reply. My e mails with your Busisiwe Sithole and Mboni Rammusi will inform the matter.

jaco N's update04 Feb 2021, 09:40

Reviewer Update

Thank you. I await your reply. My e mails with your Busisiwe Sithole and Mboni Rammusi will inform the matter.