SH
Schalk H
1 reviews | Active since Sept 2022
04 Sept 2022, 06:38
DHL loosing parcels
I had a parcel shipped to me via DHL Deutsche Post wich is a subsidiary of DHL on the 29/06.
The parcel just went missing and not one person can give me an answer.
I have foned, emailed, messenger everything and they just can assist me.
R2500 gone and not one person can give me a straight answer or put me in contact with the relevant people.
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Replies (1)
DHL Express's replyOfficial
04 Sept 2022, 09:52Dear Schalk Heerden,
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
One of our dedicated customer care advisor will be in contact with you before 11h30 on Monday.
Kind Regards, Customer Care Executive Office DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
One of our dedicated customer care advisor will be in contact with you before 11h30 on Monday.
Kind Regards, Customer Care Executive Office DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
DHL Express's reply04 Sept 2022, 09:52
Official
Dear Schalk Heerden,
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
One of our dedicated customer care advisor will be in contact with you before 11h30 on Monday.
Kind Regards, Customer Care Executive Office DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
One of our dedicated customer care advisor will be in contact with you before 11h30 on Monday.
Kind Regards, Customer Care Executive Office DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa