DHL LONG OUTSTANDING REFUND

Item: DHL Express
Rating: 1
Author: Eugene T

On 25 February I wrote a complaint regarding a long outstanding refund due from DHL. I very quickly received a response apologising and promising a swift resolution to the issue! Apart from a couple of follow up emails reassuring me that DHL was reputable company and requesting the re submission of bank details I have still not received my refund a month later! this issue goes back to the beginning of November 2020!

Helpful (0)

Replies (2)

DHL Express's replyOfficial

23 Feb 2021, 11:32

Dear Eugen

I trust you well and safe.

Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.

Kindly look out for an email from me to discuss this matter further.

Kind Regards
Lebogang Madihlaba
DHL Express South Africa

DHL Express's reply23 Feb 2021, 11:32

Official

Eugene T's updateReviewer Update

24 Feb 2021, 11:12

I received a phone call from someone at DHL. Once again apologising for the lack of service and promised to email me. I have yet to receive the email! My next step will be to contact DHL head Office.

Eugene T's update24 Feb 2021, 11:12

Reviewer Update

I received a phone call from someone at DHL. Once again apologising for the lack of service and promised to email me. I have yet to receive the email! My next step will be to contact DHL head Office.