EG
Emtia G
1 reviews | Active since Jul 2011
14 Dec 2022, 15:34
DHL **** AGAIN!
Last year DHL lost my Christmas package sent to Australia.
They offered me a free international package of up to 2 kg as well as a free national delivery to pacify me.
Today Sade Eiman is saying it was either international or national. I sent her the email she sent me and now she is saying it was a typo.
I am DONE with DHL. They don't do what you pay them for and do not make good on their promises.
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Replies (1)
DHL Express's replyOfficial
14 Dec 2022, 16:43Dear Emtia,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 15 December 2022
Thank you.
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 15 December 2022
Thank you.
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
DHL Express's reply14 Dec 2022, 16:43
Official
Dear Emtia,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 15 December 2022
Thank you.
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 15 December 2022
Thank you.
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***