DHL LATE DELIVERY OF URGENT DOCUMENTS

SENT DHL COURIED DOCUMENTS TO LISBON PORTUGAL AWB NO *** ON FRIDAY, 13/3/2015. WAS ADVISED DOCUMENTS WOULD ARRIVE IN LISBON LATEST TUESDAY, 17/3/2015. TODATE DOCUMENTS HAVE STILL NOT BEEN DELIVERED. THIS COURIER HAS BEEN SENT FROM DURBAN/JOHANNESBURG/EAST MIDLANDS UK/GERMANY/BACK TO EAST MIDLANDS UK/SPAIN/LISBON. DOCUMENTS HAVE ARRIVED AT LISBON AIRPORT AND ARE STILL TO BE DELIVERED. WHY? THERE ARE MANY DIRECT FLIGHTS FROM UK TO LISBON DAILY. THESE ARE URGENT LEGAL DOCUMENTS. SHOCKING SERVICE BY DHL. WE HAVE TRACKED THESE DOCUMENTS DAILY AND HAVE BEEN IN TOUCH WITH THE CALL CENTRE. NO EXPLANATIONS - JUST EXCUSES RECEIVED. UNACCEPTABLE FOR AN INTERNATIONAL COMPANY LIKE DHL.