PP
Patrick P
1 reviews | Active since Sept 2009
07 Apr 2015, 16:14
DHL Late again
Told that important documents would be delivered before 12h00 today... Still waiting. Told that documents handed to a 3rd Party. DHL accepts no responsibility.<br> DON'T USE THEM!!!
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Replies (1)
DHL Express's replyOfficial
08 Apr 2015, 07:02Hello patppeter,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I will be giving you a call shortly with an update. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Regards
Akhona Mvuza
Customer Care Executive
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I will be giving you a call shortly with an update. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Regards
Akhona Mvuza
Customer Care Executive
DHL Express's reply08 Apr 2015, 07:02
Official
Hello patppeter,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I will be giving you a call shortly with an update. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Regards
Akhona Mvuza
Customer Care Executive
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I will be giving you a call shortly with an update. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
Please do not hesitate to contact us should you require assistance.
Regards
Akhona Mvuza
Customer Care Executive