DHL - King of excuses and delays

Shipment arrives Monday last week. No one in DHL let's me know. After making numerous calls i finally get the invoice for clearance on Thursday. I make payment immediately from my ABSA to their ABSA account.

Today i call again to follow up. Was told they waiting for my payment to reflect into their account. I advised it was paid from ABSA to ABSA it's immediate. The genius argues it takes 3 days!!! I offer to send her my proof of payment. She refuses and says she doesn't need it. So i ask where to from here? She tells me i must just wait!!

As i side note, i used to use DHL for my business. We spent over 1mil Rand a year with DHL. Every shipment was a new problem, i cancelled the contract. This latest shipment is from a supplier who insisted on using DHL.

I actually do not know how DHL still exists.