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Nomthandazo N
1 reviews | Active since Aug 2019
08 Jun 2020, 10:52
DHL keeping my package for 3 weeks now
I received my package 3 weeks ago and provided all the required documentation to DHL. They haven't delivered my package up till now .I've realized that they keep people's packages for the longest time possible so as to charge them maximum storage fees. Now they quiet ,they not giving me any feedback and I'm tired of contacting them. Please help. My name is Nomthandazo ngema. Email ***
Helpful (0)
Replies (3)0
Replies (3)
DHL Express's replyOfficial
08 Jun 2020, 12:30Dear Nomthandazo
I would like to sincerely apologise about the delay in getting your shipment cleared and delivered to you.
I will escalate your complaint to the compliance manager so that it can get the priority it deserves and will keep you updated in regards to the progress.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
I would like to sincerely apologise about the delay in getting your shipment cleared and delivered to you.
I will escalate your complaint to the compliance manager so that it can get the priority it deserves and will keep you updated in regards to the progress.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
DHL Express's reply08 Jun 2020, 12:30
Official
Dear Nomthandazo
I would like to sincerely apologise about the delay in getting your shipment cleared and delivered to you.
I will escalate your complaint to the compliance manager so that it can get the priority it deserves and will keep you updated in regards to the progress.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
I would like to sincerely apologise about the delay in getting your shipment cleared and delivered to you.
I will escalate your complaint to the compliance manager so that it can get the priority it deserves and will keep you updated in regards to the progress.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
NN
Nomthandazo N's updateReviewer Update
08 Jun 2020, 13:00Thank you Nosicelo, I will be waiting
NN
Nomthandazo N's update08 Jun 2020, 13:00
Reviewer Update
Thank you Nosicelo, I will be waiting
NN
Nomthandazo N's updateReviewer Update
09 Jun 2020, 11:37Dear Nosicelo,your people are now helping me however they now want me to pay 3165 rands for a small package worth 4000rands. How is that possible. It's more like I'm now buying the product twice. Please attend to the matter
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Nomthandazo N's update09 Jun 2020, 11:37
Reviewer Update
Dear Nosicelo,your people are now helping me however they now want me to pay 3165 rands for a small package worth 4000rands. How is that possible. It's more like I'm now buying the product twice. Please attend to the matter