DHL is useless!! NO CUSTOMER SERVICE

My sister booked a parcel from them in the UK. Arrived in SA last week and since then I am getting the run around from the customs department. On the app from Friday the 9th of August it keeps on changing from "Clearance event" to "Customs Status Updated" up and till today 14/08/19. Katlego Mosome from customs dhl gave me a call for a invoice that needed to be sent. I sent that on Monday the 12th of August. Tuesday morning she phoned me to say it was not right - I changed the invoice again. I informed them that this was a gift from my sister. She said it should not be more than a R1400 as it won't be considered a gift by DHL. The invoice was below R1376.82. After that I phoned I spoke to someone which they said that I need to pay VAT on the parcel. I asked okay what is the amount. NOBODY IN THE DEPARTMENT can give me an answer. I will gladly pay the VAT to get my gift that my sister sent from the UK which DHL is currently with holding.

It won't help to ask on the fb page no reply Live Chat - Useless Customs Department - Useless Customer Service - Just as useless

makes a person actually think did someone ***** my parcel and they don't have ***** to say it to me

DHL just a heads up - word of mouth goes a long way, won't refer someone to DHL

u cant complain about the service cause there is no customer service whatsoever