NK
Nollen K

1 reviews | Active since Jul 2018

04 Feb 2019, 15:52

DHL is the worst delivery company ever , don't ever use them if you know whats good for you

Had the most horrifying experience with DHL when I order a petrol pump for my car , The package was supposed to get delivered on the 8th Jan , almost 4 weeks later nothing ,

I tried contacting DHL regarding the issue , and I was told The shipment was cleared incorrectly , entry clerks used the incorrect tarrif code for Customs clearance . Which resulted in me paying an extra fee .

For almost two weeks going back and forth with DHL and they keep telling me one thing that they are still investigating .

To top it off , One of their staff emails me telling me they will charge me R 1500 for storage as my package is taking too long to be cleared , I mean ***F , how do they expect me to pay storage fees when it was an error done by them .

And It doesnt seem like I am getting my package anytime soon because they are not fast tracking the process , I am done calling them , I've noticed my lawyers and I am planning on suing them for this.

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Replies (1)
DHL Express
DHL Express's reply04 Feb 2019, 16:52
Official
Dear Nollen

Thank you for writing to us. Please allow me to apologize for the delayed response. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services. I really regret the lack of feedback from our side, I can assure you that the matter is being addressed with the relevant department. 

Please allow me to investigate the matter and kindly expect a call from me tomorrow before 10:30 am 

Again please accept my sincere apology. 

Kind Regards 
Nosicelo Manentsa