1 reviews | Active since Jan 2018
DHL is the worst
I ordered a dress from China, I paid an extra R1000 so that it could be shipped with DHL. The package got to South Africa in about 2 weeks. So I waited patiently for it to be delivered. After not getting any updates from DHL, I phoned them. Apparently the package was under declared, so I had to pay an amount of R1380 for it to be released. I paid the amount, only to wait again. So I kept phoning to find out when I will receive my package, and they said they're waiting for customs. Another week or so later I received a phone call, I have to pay a penalty of R900. I was furious, because I was told there won't be any more charges. But, I paid the amount that day. And waited another three weeks, I kept phoning asking when I'll receive my package, they again told me they're waiting for customs. Today I received another call, there's another amount to be paid by me. I'm absolutely furious. I will NEVER in my life use DHL again, they are the worst.
Dear Wilmi,
Thank you for taking my call and for bringing the matter to our attention.
Please accept my sincere apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will put measures into place to ensure that same does not happen again.
As discussed, please allow me some time to investigate and get the matter resolved as quickly as possible.
Please expect an email from me shortly.
Again, my apology for the undue frustration caused by this matter.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Wilmi,
Thank you for taking my call and for bringing the matter to our attention.
Please accept my sincere apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will put measures into place to ensure that same does not happen again.
As discussed, please allow me some time to investigate and get the matter resolved as quickly as possible.
Please expect an email from me shortly.
Again, my apology for the undue frustration caused by this matter.
Kind regards.
Avery Visagie
Customer Care Executive
