RS
Richard S
1 reviews | Active since Dec 2012
09 Nov 2021, 12:19
DHL is pushing to be the most useless company on the plannet.
I ordered three packaged from the US and accepted DHL for deliverty.
It turns out that they charge you a fortune to deliver and then use the SA Post office to make the delivery.
As you can imagine, none of the packages have been delivered. When I call DHL they give me a number for the Post Office and wash their hand of the delivery Calling the post office is impossible as they don't answer their phone.
This is a mess
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Replies (2)RS
Richard S's updateReviewer Update
09 Nov 2021, 15:18After an hour on the phone, I was finally asked to collect from a post office.
When I arrived there, they took almost an hour to find my packages and process payment.
It blows my mind that a company such as DHL would associate their good name with the South African Post Office.
When I told the person helping me at the post office that the order had taken 6 weeks to get to me his comment was that I was lucky I got it so fast. Most packages take way longer, some as long as 4 months.
I assure you that I will never select DHL as a delivery option as long as they continue to use the post office, it's not worth the frustration.
When I arrived there, they took almost an hour to find my packages and process payment.
It blows my mind that a company such as DHL would associate their good name with the South African Post Office.
When I told the person helping me at the post office that the order had taken 6 weeks to get to me his comment was that I was lucky I got it so fast. Most packages take way longer, some as long as 4 months.
I assure you that I will never select DHL as a delivery option as long as they continue to use the post office, it's not worth the frustration.
RS
Richard S's update09 Nov 2021, 15:18
Reviewer Update
After an hour on the phone, I was finally asked to collect from a post office.
When I arrived there, they took almost an hour to find my packages and process payment.
It blows my mind that a company such as DHL would associate their good name with the South African Post Office.
When I told the person helping me at the post office that the order had taken 6 weeks to get to me his comment was that I was lucky I got it so fast. Most packages take way longer, some as long as 4 months.
I assure you that I will never select DHL as a delivery option as long as they continue to use the post office, it's not worth the frustration.
When I arrived there, they took almost an hour to find my packages and process payment.
It blows my mind that a company such as DHL would associate their good name with the South African Post Office.
When I told the person helping me at the post office that the order had taken 6 weeks to get to me his comment was that I was lucky I got it so fast. Most packages take way longer, some as long as 4 months.
I assure you that I will never select DHL as a delivery option as long as they continue to use the post office, it's not worth the frustration.
DHL Express's replyOfficial
12 Nov 2021, 08:44Dear Richard
I trust this mail finds you well and safe
On behalf of DHL Express ZA, please accept my sincere apologies in regards to the services received from the Post Offices.
We will address the complaints raised with our eCommerce Division in finding other option with regards to our local service provider.
Again we sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course.
Should you require further assistance, Please do not hesitate to contact me
Kind Regards,
Lesareng Moseneke
Customer Care Executive|
South Africa DHL International
I trust this mail finds you well and safe
On behalf of DHL Express ZA, please accept my sincere apologies in regards to the services received from the Post Offices.
We will address the complaints raised with our eCommerce Division in finding other option with regards to our local service provider.
Again we sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course.
Should you require further assistance, Please do not hesitate to contact me
Kind Regards,
Lesareng Moseneke
Customer Care Executive|
South Africa DHL International
DHL Express's reply12 Nov 2021, 08:44
Official
Dear Richard
I trust this mail finds you well and safe
On behalf of DHL Express ZA, please accept my sincere apologies in regards to the services received from the Post Offices.
We will address the complaints raised with our eCommerce Division in finding other option with regards to our local service provider.
Again we sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course.
Should you require further assistance, Please do not hesitate to contact me
Kind Regards,
Lesareng Moseneke
Customer Care Executive|
South Africa DHL International
I trust this mail finds you well and safe
On behalf of DHL Express ZA, please accept my sincere apologies in regards to the services received from the Post Offices.
We will address the complaints raised with our eCommerce Division in finding other option with regards to our local service provider.
Again we sincerely apologise for any inconvenience this matter has caused you and trust that our future dealings will pursue a trouble-free course.
Should you require further assistance, Please do not hesitate to contact me
Kind Regards,
Lesareng Moseneke
Customer Care Executive|
South Africa DHL International