DHL is pathetic

I ordered goods worth R12000 from the UK. I used DHL as my shipper. The goods were shipped to me in pietermaritzburg in about 3 days. The supplier had shipped the goods in a box which was wrapped with brown paper and the contents were individually sealed. Upon receiving the shipment I had found that all the contents were opened and damaged. The goods had arrived on the 21 of May 2019. On that very day I submitted a complaint to DHL who opened up a case, I had been in contact with a guy named sirbestian nzula. Every single day since then I would call to get an update as to what was going on with regards to my claim. Every single day I was promised to be contacted but failed. I called DHL to speak to him, they insisted they will give him a message and he would call me back but he failed to do so. Since then I've been in contact with Lynne Wright based in the UK, I've sent all relevant information, pictures of the damaged goods, proof of payment etc. They are asking me for a document called the "direct purchase cost". I don't have any idea as to what that is, I've been calling DHL many times to enquire what document is a direct purchase cost and I've asked Lynne Wright to please explain what document they are referring to. I cannot get hold of Lynne Wright. The service I've been getting is pathetic and unacceptable and I'd never use DHL nor advise anyone to use their service. To my knowledge, all goods that are transported are insured, I payed for the insurance when I used them to transport these items, why is it so difficult for them to make a claim. It took DHL 3 days to transport goods from the UK to me, but it takes their customer care department 2 weeks to respond to an email and give a call back.

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