VM
Vannessa M
1 reviews | Active since Nov 2020
09 Dec 2020, 10:49
DHL IS LAZY
I ordered an item on Amazon, they use DHL as courier, I am so disappointed, the item was supposed to be delivered on Monday.. today Wednesday I get a message from Amazon saying the item has been returned to Amazon as the courier was unable to locate my address, that is absolutely bull. They could have phoned me as my number was there. When I contacted DHL I keep being told contact Amazon for EVERY question asked DHL is absolutely pathetic I will NEVER use them again and I will make sure alot of other people don't either
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DHL Express's replyOfficial
09 Dec 2020, 18:25Dear Vannessa, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you.
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you.
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
DHL Express's reply09 Dec 2020, 18:25
Official
Dear Vannessa, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you.
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you.
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa