DHL is ****ing my Small Business Green S******

DHL Africa is arguably the worst logistics company to use. After paying them so much money for services and not getting any recourse on my claims, copying in @Hennie Heymans & Daniella De Pauw in emails. I am still not getting any assistance from DHL. This has made me lose out on operational income and has negatively impacted on my relationship with a new client we had just signed on to launch a new campaign. __________________________

Today I am still waiting for a shipment that was due to arrive on 29/09/2019 and later changed to 03/10/2019. Again, by the day, I am losing out on income which I expect to be recovered from someone at DHL Africa as I have suffered operational income and reputational damage from my client who was meant to launch a massive campaign through me which I committed to and have received part payment for.

To my understanding with the current Sea Freight shipment, this was meant to be collected on 30/09/2019 where we later communicated that it be collected today from the shipper. There has been NO communication on the collected from DHL. Except for that I will be receiving a full refund as there was miscommunication - I am also still waiting for that full refund of R46 316.66.

The other cargo which was due to arrive last month is currently with customs, based on the communication I have received from Ntokozo. It is Friday and I do not want to be in the same position I was in for the past few weeks. I am frustrated and will seek recourse of claiming against DHL Africa (https://ec.europa.eu/consumers/odr/main/?event=main.consumer.rights#inline-nav-2 | https://www.logistics.dhl/za-en/home/footer/dispute-resolution.html).