1 reviews | Active since Oct 2016
DHL is frustrating me
<p>I was expecting a shipment from China that was in transit since 8th Oct. Over 1 week now, the tracking is "uncontrollable clearance delay" I was told to provide some document for custom which I did... I just feel Dhl isn't doing any follow up. I went to their office they give this "Idk" all the time. Dhl recruited *********** staff that don't like reaching for phones once we need their help. I'm not happy with this. The Parcel is for my friend a bride to be who entrusted all to me.</p>
Dear Gabby
I would like to sincerely apologise about the delay in getting your shipment cleared on time. Please be advised that it has been stopped by customs as they need to verify value of the shipment and their turn around time is 5 to 7 wokings with a possibility of extension.
I do understand your frustrations and this is beyond DHL control as customs is a goevernment entity.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Gabby
I would like to sincerely apologise about the delay in getting your shipment cleared on time. Please be advised that it has been stopped by customs as they need to verify value of the shipment and their turn around time is 5 to 7 wokings with a possibility of extension.
I do understand your frustrations and this is beyond DHL control as customs is a goevernment entity.
Kind Regards
Nosicelo Manentsa
Customer Care Executive