AK
Aurelie K
1 reviews | Active since Apr 2020
13 May 2020, 10:08
DHL IS A ****
Right now I am just amazed by companies that are quick to ask for payment during this difficult times yet cannot refund it once they are wrong....DHL IS A **** I CONFIRM IT.
International company incapable of giving feedback.incapable of replying to emails.
use EMS they are the best.
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DHL Express's replyOfficial
13 May 2020, 11:20Dear Aurelie,
Thank you for taking my call. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Kindly expect an email from me shortly with the forms we need completed for your refund.
Kind regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for taking my call. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Kindly expect an email from me shortly with the forms we need completed for your refund.
Kind regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply13 May 2020, 11:20
Official
Dear Aurelie,
Thank you for taking my call. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Kindly expect an email from me shortly with the forms we need completed for your refund.
Kind regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for taking my call. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Kindly expect an email from me shortly with the forms we need completed for your refund.
Kind regards.Avery Visagie Customer Care Executive ZA | DHL Express