1 reviews | Active since Mar 2010
DHL International uses SA Post Office instead
I made a purchase online, and it was to be shipped from Germany. It was promptly packed, and transferred to DHL for delivery from Germany.
The tracking information is below. It has taken NEARLY A MONTH for this delivery within South Africa, and it appears that DHL International has simply given it to the South African Post Office for delivery. If DHL is given the responsibility for this parcel, I expect DHL to deliver it, not the (very challenged) SA Post office.
I am told (below) that the parcel is ready for collection. Why is it not delivered? WHERE IS IT FOR ME TO PICK UP?
DHL shipment Shipment number: L Y 8 0 9 1 9 6 6 1 5 D E LY***DE
Shipment ready for pick-up by the recipient.
International shipment number: LY***DE
Mo, 23.06.2025, 09:09 hours
Recipient:
ANDY RABAGLIATI, 7945 CAPE TOWN
Mo, 23.06.2025, 09:09, South Africa
The shipment is ready for pick-up by the recipient. Please find more information here.
Fr, 20.06.2025, 07:53, South Africa
The shipment is being prepared for delivery in the delivery depot
Fr, 20.06.2025, 07:19, South Africa
The shipment has left the import parcel center in the destination country/destination area.
We, 11.06.2025, 19:37, South Africa
The shipment has left the import parcel center in the destination country/destination area.
We, 11.06.2025, 13:54, South Africa
The shipment has arrived in the destination country/destination area. (Homepage / online shipment tracking: https://www.postoffice.co.za/Tools/tracktracedomestic.html)
Mo, 02.06.2025, 18:33, Frankfurt am Main Airport, Germany
The shipment has departed on flight %DE2288%. Please find more information here.
Su, 01.06.2025, 06:50, Frankfurt am Main Airport, Germany
The shipment has been booked for transport on an aircraft. Please find more information here.
Su, 01.06.2025, 06:50, Frankfurt am Main Airport, Germany
The shipment is being prepared for air transport and loaded into a shipping container. Please find more information here.
We, 28.05.2025, 05:51, Germany
The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization.
We, 28.05.2025, 01:37, Germany
The shipment has arrived at the parcel center of origin
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours. Looking at the tracking number mentioned , I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
Kind Regards,
Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa mydhl.express.dhl/za
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours. Looking at the tracking number mentioned , I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
Kind Regards,
Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa mydhl.express.dhl/za
Thank you for the update. I’m pleased to hear that you have now received your shipment.As we discussed, this matter unfortunately fell outside the direct control of DHL Express. I shared all the relevant information to assist you in reaching out to the Post Office, as required by the service selected by your supplier.I completely understand your frustration, especially given that the shipment was still under the broader DHL umbrella—albeit through a different entity (DHL Deutsche Post). Please rest assured that we did our best to assist within the scope available to us.For future shipments, I strongly recommend that your supplier uses DHL Express instead of DHL Deutsche Post. This will ensure a faster and more efficient service, with full visibility and tracking available throughout the delivery process.Once again, I sincerely apologise for the inconvenience caused. I hope that your next experience with us will be significantly smoother. As there are no further actions required from our side, I will now proceed to close this case.Wishing you all the best—stay safe and be blessed.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa mydhl.express.dhl/za
Thank you for the update. I’m pleased to hear that you have now received your shipment.As we discussed, this matter unfortunately fell outside the direct control of DHL Express. I shared all the relevant information to assist you in reaching out to the Post Office, as required by the service selected by your supplier.I completely understand your frustration, especially given that the shipment was still under the broader DHL umbrella—albeit through a different entity (DHL Deutsche Post). Please rest assured that we did our best to assist within the scope available to us.For future shipments, I strongly recommend that your supplier uses DHL Express instead of DHL Deutsche Post. This will ensure a faster and more efficient service, with full visibility and tracking available throughout the delivery process.Once again, I sincerely apologise for the inconvenience caused. I hope that your next experience with us will be significantly smoother. As there are no further actions required from our side, I will now proceed to close this case.Wishing you all the best—stay safe and be blessed.
Kind Regards, Sade Eiman Customer Care Executive ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa mydhl.express.dhl/za