DHL international South Africa is the worst!!!

Item: DHL Express
Rating: 1
Author: Jay N

I have been waiting for a gift my friend purchased for me for over 2 weeks now. I keep on getting asked to send the same papers that I keep on sending all the time. when I call i am told to send the same documents. I do not understand what is the delay. the gift is a cheap smar****ch that is not even a big brand or anything. I'm always calling and sending emails can i get I do not think this is an issue with customs rather an issue with the way DHL handles emails and communicates with the customers. A quick look on Hellopeter has shown me that. I am not happy at all. very disappointed DHL. I have used the same DHL service in another countries but never had such an issue. clearly something wrong with DHL SA international service.

Helpful (0)

Replies (2)

DHL Express's replyOfficial

27 Jun 2019, 15:10

Dear Jabulani,

Thank you for taking my call and I apologize for the inconvenience caused.

As discussed, I will look into this matter urgently and we will revert to you with feedback.

Regards,
Akhona Mvuza
Customer Care Executive
DHL Express SA

DHL Express's reply27 Jun 2019, 15:10

Official

Jay N's updateReviewer Update

04 Jul 2019, 14:14

If i could personally request for anything i send or receive to be handled by an agent, I would request Carmen De Villiers. This lady's patience and hard work is amazing. It is quite unfortunate that the previous agent spoiled the good name of the company. I am sure if Carmen had handled my delivery from the get go, I would've received my goods way in advance. Thank you Carmen for being a jewel and restoring my faith in DHL South Africa.

Jay N's update04 Jul 2019, 14:14

Reviewer Update