JC
Jae C
1 reviews | Active since Nov 2020
25 Nov 2020, 22:36
DHL International Service S*cks
This was my 1st time using DHL International and it will be the last. As I'm writing my parcel has not even arrived the destination but when you check the movement the parcel was delivered at the destination yesterday in Harare but for some unknown reason went to Zambia and today it's in Jhb. I called the call center and they do not even help at all their advice was keep monitoring the waybill. Not impressed and will not recomend anyone to use DHL International. And praying they won't lose my applications forms.
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DHL Express's replyOfficial
26 Nov 2020, 08:38Dear Jae,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Your complaint has been received and we are looking into it. We will be in contact shortly.
Regards.Avery VisagieCustomer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Your complaint has been received and we are looking into it. We will be in contact shortly.
Regards.Avery VisagieCustomer Care Executive ZA | DHL Express
DHL Express's reply26 Nov 2020, 08:38
Official
Dear Jae,
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Your complaint has been received and we are looking into it. We will be in contact shortly.
Regards.Avery VisagieCustomer Care Executive ZA | DHL Express
Thank you for your post. On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Your complaint has been received and we are looking into it. We will be in contact shortly.
Regards.Avery VisagieCustomer Care Executive ZA | DHL Express