NK
Nollen K
1 reviews | Active since Jul 2018
17 Jan 2019, 14:02
DHL International 's services sucks , full of excuses and no delivery ...Mxm
I had a package that was supposed to arrive on the 8th Jan 19 thru DHL Express , Its now the 17th Jan , I keep calling everyday and I'm told my package is detained , but no one is telling me the reason , I mean its a petrol pump for my car , does it take weeks to inspect that . I'm trully dissapointed by DHL 's terrible service , You should drop the express , coz thrs nothing express about your delivery times .
angry , coz my is stuck and waiting for that part and DHL is taking its time while Ive paid a lot of money for shipping and customs clearance
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Replies (2)
DHL Express's replyOfficial
17 Jan 2019, 19:04Good day Nollen,
Thank you for posting to DHL Express .
We are sorry to learn of your recent negative experience and assure you that this matter has been taken up as a priority to ensure the earliest delivery .
As it currently stands, your parcel has been detained by Customs for additional auditing . In as much as we endeavour for positive Customer experience’s , we do not control the Customs clearance process. This process is regulated and controlled by government officials in each country and works on a “first come , first serve basis depending on Customs Volume’s .
I have been informed that we are awaiting Customs to inspect the shipment before shipment has been clearance released . I have follow up with the relevant department to enquire on the lastest status of your parcel and will be sure to provide you with an update tomorrow .
Please find my direct contact details below should you need to contact me .
Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Customer Care Executive Office
DHL Express – South Africa
DHL Express's reply17 Jan 2019, 19:04
Official
Good day Nollen,
Thank you for posting to DHL Express .
We are sorry to learn of your recent negative experience and assure you that this matter has been taken up as a priority to ensure the earliest delivery .
As it currently stands, your parcel has been detained by Customs for additional auditing . In as much as we endeavour for positive Customer experience’s , we do not control the Customs clearance process. This process is regulated and controlled by government officials in each country and works on a “first come , first serve basis depending on Customs Volume’s .
I have been informed that we are awaiting Customs to inspect the shipment before shipment has been clearance released . I have follow up with the relevant department to enquire on the lastest status of your parcel and will be sure to provide you with an update tomorrow .
Please find my direct contact details below should you need to contact me .
Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Customer Care Executive Office
DHL Express – South Africa
NK
Nollen K's updateReviewer Update
18 Jan 2019, 19:39You guys promised to deliver my product on a certain date and I paid a premium amount for such a service , now my delivery has been delivered close to 3 weeks now , So whats express about that . and the worst part is your lack of communication , one has to keep calling everyday to get an update .
Good Business offer regualar feedback when something has gone wrong , I still maintain DHL Express sucks , Never using it again
NK
Nollen K's update18 Jan 2019, 19:39
Reviewer Update
You guys promised to deliver my product on a certain date and I paid a premium amount for such a service , now my delivery has been delivered close to 3 weeks now , So whats express about that . and the worst part is your lack of communication , one has to keep calling everyday to get an update .
Good Business offer regualar feedback when something has gone wrong , I still maintain DHL Express sucks , Never using it again