DHL INTERNATIONAL - OBLIVIOUS OF SERVICE

RE: AWB***. IT HAS BEEN 3MONTHS AND MY 3RD REVIEW RELATING TO ABOVE REFERENCE. FIRSTLY DHL FRANCE WHERE THE PARCEL WAS SENT FROM DID NOT ADVISE THE CLIENT OF THE CORRECT PROTOCOL WHEN SENDING THE PARCEL. THE PARCEL HAS BEEN IN DHL SOUTH AFRICAS POSSESSION SINCE AUGUST 2020, THIS ISSUE IS STILL NOT RESOLVED. INSTEAD OF DHL SOUTH AFRICA LIASING WITH THEIR DIVISION IN FRANCE THEY HAVE ASKED THE CLIENT TO MAIL DHL FRANCE AND REQUEST FOR A LETTER AND ACCOUNT DETAILS SO THAT DHL FRANCE'S ACCOUNT COULD BE DEBITTED. DHL FRANCE RESPONSE IS THAT WAS NOT THIER FAULT AND THAT THE PENALTY IS LIABLE. I HAVE NOT HEARD ANTYHING FROM ANYONE SENIOR FROM DHL SA WITH ANY REASSURANCES. BEING AN INTERNATIONAL SURELY THEY SHOULD BE ABLE TO COMMUNICATE WITHH EACH OTHER REGARDING THIS ISSUE. EVERYTHING IS HERESAY FROM WHAT I GATEHER AS DHL MAKES THEIR CLIENT DO ALL THE GROUND WORK. AT FIRST DHL FRANCE ACKNOWLEDGED THEIR MISTAKE/ FAULT BY NOT ADVISING THE CLIENT CORRECTLY AND ARE NOW DISCARDING THEIR RESPONSIBILTY. BASICALLY IN ORDER FOR ME TO GET MY PARCEL I NEED TO R3400.00, IF NOT THEY WILL SEND MY PACKAGE FOR DESTRUCTION. THIS SEEMS AS IF DHL INTERNATIONALLY DONT KNOW WHAT THEY ARE DOING AND ARE TAKING THE CLIENTS FOR GRANTED. THE SERVICE PATHETICALLY APPAULING,, UNPROFESSIONAL AND INSENSITIVE. I HOIPE THIS REACHES SOMEONE AT DHL WHO BE ABLE TO RESOLVE MY ISSUE.