LL
LANCE L
1 reviews | Active since May 2013
02 Apr 2024, 10:46
DHL INTERNATIONAL HAS SHOCKING CUSTOMERS SERVICE LEVELS
I bought a RC Helicopter on ebay from a company in Germany in January of this year. The parcel has been sitting at DHL's Johannesburg warehouse for weeks now and nothing is happening. I have sent investigation requests tried to contact them but unfortunately DHL is one of those companies where you can't contact anyone. You have to ask question's to a BOT or online form. Where to from here? You pay a lot of money to use a reputable international courier service, but you get this type of service. Unacceptable in my opinion!
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Replies (2)LL
LANCE L's updateReviewer Update
03 Apr 2024, 10:03I would just like to thank Itumueleng from DHL for contacting me soon after this post and giving me some assistance. It terns out that my parcel wen tot the local post office. When a packaged gets couriered to you by DHL you automatically assume that it's being couriered to your door. But as I found out that is not always the case, if someone from DHL had of just informed me then this whole matter could have been avoided.
LL
LANCE L's update03 Apr 2024, 10:03
Reviewer Update
I would just like to thank Itumueleng from DHL for contacting me soon after this post and giving me some assistance. It terns out that my parcel wen tot the local post office. When a packaged gets couriered to you by DHL you automatically assume that it's being couriered to your door. But as I found out that is not always the case, if someone from DHL had of just informed me then this whole matter could have been avoided.
DHL Express's replyOfficial
03 Apr 2024, 11:00Dear Lance ,
We are pleased to learn that the issue was resolved to your Satisfaction .
We are pleased to learn that the issue was resolved to your Satisfaction .
Please do not hesitate to contact me should you require additional assistance .
DHL Customer Care Department | DHL Express
DHL Customer Care Department | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply03 Apr 2024, 11:00
Official
Dear Lance ,
We are pleased to learn that the issue was resolved to your Satisfaction .
We are pleased to learn that the issue was resolved to your Satisfaction .
Please do not hesitate to contact me should you require additional assistance .
DHL Customer Care Department | DHL Express
DHL Customer Care Department | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***