TL
Tilla L

1 reviews | Active since Dec 2018

31 Jul 2022, 18:19

Dhl International - excellent service received

My previous review refers. We were waiting for my husband's passport and was initially send from pilar to post. We were very unhappy but then they contacted us and assist us to get his passport back in time. They did go that extra mile and beyond to have the passport in time. That was excellent customer service, we are very happy customers and will definitely refer family and friends and we will make use of their service again. A big thank you to each and everyone who assist us with this matter.

0
Replies (3)
DHL Express
DHL Express's reply01 Aug 2022, 07:02
Official
Dear Tilla 

I trust you are well and safe 

Thank you very much for taking the time to send through this compliment for the excellent service received . I will ensure that the team that assisted you are recognised for the great service and I am pleased to hear that your issue has been resolved.

Kind Regards,
Lesareng Moseneke
TL
Tilla L's update01 Aug 2022, 11:19
Reviewer Update
Hi, yes please they deserve recognition. I know it takes time to get parcels to the remote areas. You all did your utmost best to help us. My husband is on his way thanks to you. Keep up the good work.
DHL Express
DHL Express's reply01 Aug 2022, 11:26
Official
Hi Tilla,
 Thank you again for your post. We will certainly strive towards excellence simply delivered. 

Kindest regards. Avery Visagie Customer Care Executive ZA | DHL Express