DHL International

Several months ago I ordered a smart watch from America which was dispatched to Cape Town by DHL International. It made it's way to their depot in New Jersey where it stayed for over a month. I tried their so called 'helpline' which was basically useless. All they could tell me was that it was delayed in NJ. I finally managed to extract a phone number out of them and got my daughter in America to phone after several attempts she was informed that the parcel had been mislaid. I then contacted the supplier who sent me another watch via the International Postal Service which I finally received but in the meantime DHL had magically found the parcel and advised it was in SA. I tried contacting them to no avail. This morning I received an e-mail from them apologizing for the delay in answering my query. This was 2 months after I had sent them an e-mail. Absolutely awful service from a large international conglomerate.