DHL International don't care about operations in BOTSWANA

DHL took 10 days to clear my last parcel from customs. We cannot afford delays like this. Today my company and have had absolutely enough of the appalling services of DHL. I have used them for almost 10 years and no improvement in services happened, just empty promises. I am particularly talking about DHL Botswana – A ship without a caption, and DHL International and DHL’s top management don’t have a cooking clue that’s going on there at all. 1. They don’t answer calls. 2. They don’t answer emails. 3. They don’t answer WhatsApp. 4. They avoid all responsibility and work. 5. They don’t keep to their commitments. 6. They are frankly incapable to do the job. I will take my business elsewhere.