DHL International Does Not Deserve To Be In Business!

DHL deserves a rating of - 0. My client received a gift from his mom in August and he still hasn't received it. His mom received a really bad service in the UK, the receiver did not even take full details and he was rude to this old lady with dimensia. Mid September my client in johannesburg, South Africa asked me to help him get his gift from DHL. I then emailed about four people at DHL trying to trace the cargo and their first email mentioned that the cargo has been moved to the state warehouse. We then asked for handover documents because they told us that they do not clear goods that have been moved to the state warehouse because the warehouse is in Pretoria. To cut the long story short, they've been giving us attitude to this day and we still haven't received handover charges nor the cargo. Two weeks back I then emailed them to give them permission to clear and deliver the cargo to my client since they were refusing to send us the handover charges as per client's request. They never responded, never cleared the cargo and the client is still without his cargo. Please help us get this cargo because my client's mother bought this gift with love and she really wants him to have it.