EJ
Elaine J
1 reviews | Active since Oct 2019
29 Dec 2022, 07:06
DHL International - DISHONEST LIER - AS NO PARCEL WAS DELIVERED
This is a ****. I ordered products from Pure Health, Exipure on 22 October 2022 to the value of R5861.25 paid over to ClickBank, and to date I have not received anything. The courier service, DHL eCommerce has indicated that the parcel was delivered - a downright lie! They do not have a reply email address and their website reflects the lie i.e. that the parcel was delivered! Needless to say, there is NO support and I am most surprised and disappointed in a company as DHL to be involved in a ****!
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DHL Express's replyOfficial
29 Dec 2022, 08:01Dear Elaine,
We appreciate your post and for alerting us to this issue.
We sincerely regret any inconvenience this issue may have caused by this matter.
Looking at the tracking number, RX***DE, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the DHL Express Network but via DHL Global Mail. DHL Express operates totally independent from other divisions like Global Mail and Global Forwarding.
These shipments are handed over to the Local Postal Services in each country to handle the delivery. You need to contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment. Alternatively contact your Merchant or Supplier from which you've purchased your goods they in turn will have to assist.
Kind regards and thank you.
DHL Customer Care Department ZA | DHL Express
We appreciate your post and for alerting us to this issue.
We sincerely regret any inconvenience this issue may have caused by this matter.
Looking at the tracking number, RX***DE, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the DHL Express Network but via DHL Global Mail. DHL Express operates totally independent from other divisions like Global Mail and Global Forwarding.
These shipments are handed over to the Local Postal Services in each country to handle the delivery. You need to contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment. Alternatively contact your Merchant or Supplier from which you've purchased your goods they in turn will have to assist.
Kind regards and thank you.
DHL Customer Care Department ZA | DHL Express
DHL Express's reply29 Dec 2022, 08:01
Official
Dear Elaine,
We appreciate your post and for alerting us to this issue.
We sincerely regret any inconvenience this issue may have caused by this matter.
Looking at the tracking number, RX***DE, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the DHL Express Network but via DHL Global Mail. DHL Express operates totally independent from other divisions like Global Mail and Global Forwarding.
These shipments are handed over to the Local Postal Services in each country to handle the delivery. You need to contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment. Alternatively contact your Merchant or Supplier from which you've purchased your goods they in turn will have to assist.
Kind regards and thank you.
DHL Customer Care Department ZA | DHL Express
We appreciate your post and for alerting us to this issue.
We sincerely regret any inconvenience this issue may have caused by this matter.
Looking at the tracking number, RX***DE, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the DHL Express Network but via DHL Global Mail. DHL Express operates totally independent from other divisions like Global Mail and Global Forwarding.
These shipments are handed over to the Local Postal Services in each country to handle the delivery. You need to contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment. Alternatively contact your Merchant or Supplier from which you've purchased your goods they in turn will have to assist.
Kind regards and thank you.
DHL Customer Care Department ZA | DHL Express