CO
Cas O
1 reviews | Active since Jan 2013
29 Nov 2019, 04:19
DHL International courier service worst ever
A parcel couriered from the UK arrived at OR Tambo Customs on 14 November.
It took the company 10 working days to inform me that duty taxes are to be paid.
If i did not alert them, the parcel would sit there forever.
Worst is, when they report back, they have a lead time of 3 days.
There is no indication that they intend to compensate for time and income lost .
It seems as if they still using bicycles to deliver messages and forgot there are cell phones and email.
Although behind schedule they kept on buying time and ignore requests to compensate for time and money lost.
How does one claim loss of income?
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DHL Express's replyOfficial
29 Nov 2019, 08:06Dear Cas,
Thank you for your post and for bringing this matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received you complaint. I am looking into the matter, I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
Please expect an email from me shortly.
Regards.
Avery VisagieCustomer Care Executive
Thank you for your post and for bringing this matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received you complaint. I am looking into the matter, I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
Please expect an email from me shortly.
Regards.
Avery VisagieCustomer Care Executive
DHL Express's reply29 Nov 2019, 08:06
Official
Dear Cas,
Thank you for your post and for bringing this matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received you complaint. I am looking into the matter, I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
Please expect an email from me shortly.
Regards.
Avery VisagieCustomer Care Executive
Thank you for your post and for bringing this matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received you complaint. I am looking into the matter, I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
Please expect an email from me shortly.
Regards.
Avery VisagieCustomer Care Executive