DHL international bad service

My cousin from China bought me a phone as a birthday present a month ago, and opted to use DHL seeing how they market themselves for quick delivery and customer service, upon completion of all the required documents and submitting the phone and documents, we stayed for 5 days without receipt of any tracking number, and it took another week for package to leave China, and upon arrival issues began were they said they could not read clearly what DHL China had wrote on the shipping m****cript (not my problem again) but I was asked to communicate with DHL China myself as they said it would take too long if they did it, and send the documents to DHL SA, both sides of which were not concerned about my issue, it's been 3 weeks and im told I can only expect my package after one week. On top of this I was asked to pay 1350 rands duty and levies etc for a package worth 4500 and this is after paying DHL 1000 for shipment, l have spent over 1000 rand in cellphone bills calling between DHL China and South Africa and the service is terrible. For a company so big and that prides itself in service delivery and customer care I am disappointed and honestly, from this would never recommend anyone to use DHL for international shipping of any sort, I still await.