SR
Simon R
1 reviews | Active since Oct 2020
20 Oct 2020, 08:34
DHL International - Avoid at all cost!!
This company is by far the worst courier company i have delt with. Their tracking system is absolute *******. A parcel gets stuck in one place for over two weeks and no one cares to let you know what the reason for a hold up is. I should have received the parcel between 7-10 days. It's now day 41. Their phones ring without any answer. Items which were sent through other couriers way after the one throu DHL have long arrived. It's mind boggling why anyone still uses DHL International. Their servive is absolute shyt!!
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DHL Express's replyOfficial
20 Oct 2020, 10:22Dear Simon,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
Please be advised the shipment as sent by DHL Global Mail , please contact *** You can also use tracking site http://parcelsapp.com/en/carriers/deutsche-post
Once shipment shows Arrival in South Africa on the site, please contact local ZA post office no ***
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
Please be advised the shipment as sent by DHL Global Mail , please contact *** You can also use tracking site http://parcelsapp.com/en/carriers/deutsche-post
Once shipment shows Arrival in South Africa on the site, please contact local ZA post office no ***
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply20 Oct 2020, 10:22
Official
Dear Simon,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
Please be advised the shipment as sent by DHL Global Mail , please contact *** You can also use tracking site http://parcelsapp.com/en/carriers/deutsche-post
Once shipment shows Arrival in South Africa on the site, please contact local ZA post office no ***
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
Please be advised the shipment as sent by DHL Global Mail , please contact *** You can also use tracking site http://parcelsapp.com/en/carriers/deutsche-post
Once shipment shows Arrival in South Africa on the site, please contact local ZA post office no ***
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole