DHL international: aka the courier that ****s

You guys have been singing that same song for a week straight. Either my package is sent or you reimburse me. It astounds me that you are so quick to reply on hello Peter yet you have my contact number and haven’t bothered to respond to me once (except for today where you guys said you’ll call me and you buzzed my phone resulting in me calling you). Your service is poor and in my opinion, you are ******* and ****mers. I’d love to see how you rectify this situation. Contact me if you have an actual solution to my problem not with your empty promises. Your response on hello Peter means very little to me until my issue is resolved.

I recently had an extremely frustrating experience with DHL International and PostNet Hillcrest on Lynwood. I used PostNet to send a parcel almost two weeks ago, and DHL was responsible for the courier service. My parcel was confiscated by the police, and when I sought help from DHL, they provided contact numbers for the police that didn’t work.

Only after posting a review on Hello Peter did DHL suddenly find the right contacts. They even gave me a personal line to a colonel, which I had never used. To my shock, I later discovered that my personal information was used to arrange a meeting with the colonel at OR Tambo Airport at 8:00 AM today, even though I never contacted this person. This raises serious concerns about identity theft.

When I requested a refund from DHL, the representative handling my case, Itumeleng, claimed that a refund could not be processed directly by them and advised me to get it from PostNet, promising that DHL would credit PostNet. PostNet, however, has refused to issue a refund. The staff member at PostNet who managed my shipment, Dikeledi, was incredibly rude and even hung up on me.

Both DHL and PostNet Hillcrest on Lynwood have shown a complete lack of professionalism and customer care. They not only failed to provide the service I paid for but also mishandled my personal information in a troubling way. I strongly advise avoiding these services due to their untrustworthiness and poor customer service.