VG
Vee G
1 reviews | Active since Feb 2021
24 Feb 2021, 10:20
DHL International
If not for www.hallopeter.com services my parcel that was sent from DHL Germany to SA would have been lost. The sender followed up and finally informed me it was in SA. After very very bad service from DHL Customer Services I turned to Hallopeter.com to assist. I received a response from DHL SA within 2 hours and although the initial contact was good it also died down from DHL side - but finally after 3 weeks I traced the parcel. Customers/Public must be made aware that there is a huge difference between DHL and DHL Postal Services - although it all appears under the same banner and web page. Do not be fooled.
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Replies (2)
DHL Express's replyOfficial
24 Feb 2021, 11:39Dear Vee De Graaf
I trust this mail finds you well.
Thank you for bringing this matter to our attention.
Looking at the tracking number mentioned, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
These shipments are handed over to the Local Postal services in each country to handle the delivery You can also use tracking site http://parcelsapp.com/en/carriers/deutsche-post
Once shipment shows Arrival in South Africa on the site, please contact local ZA post office no 0860 111 502 quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
I hope the above information is helpful.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
I trust this mail finds you well.
Thank you for bringing this matter to our attention.
Looking at the tracking number mentioned, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
These shipments are handed over to the Local Postal services in each country to handle the delivery You can also use tracking site http://parcelsapp.com/en/carriers/deutsche-post
Once shipment shows Arrival in South Africa on the site, please contact local ZA post office no 0860 111 502 quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
I hope the above information is helpful.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
DHL Express's reply24 Feb 2021, 11:39
Official
Dear Vee De Graaf
I trust this mail finds you well.
Thank you for bringing this matter to our attention.
Looking at the tracking number mentioned, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
These shipments are handed over to the Local Postal services in each country to handle the delivery You can also use tracking site http://parcelsapp.com/en/carriers/deutsche-post
Once shipment shows Arrival in South Africa on the site, please contact local ZA post office no 0860 111 502 quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
I hope the above information is helpful.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
I trust this mail finds you well.
Thank you for bringing this matter to our attention.
Looking at the tracking number mentioned, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
These shipments are handed over to the Local Postal services in each country to handle the delivery You can also use tracking site http://parcelsapp.com/en/carriers/deutsche-post
Once shipment shows Arrival in South Africa on the site, please contact local ZA post office no 0860 111 502 quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
I hope the above information is helpful.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
VG
Vee G's updateReviewer Update
24 Feb 2021, 11:45Thank you for your reply Lebogang but sadly if you see all my previous correspondence we CAN NOT PHONE 086... number from outside SA!! -
VG
Vee G's update24 Feb 2021, 11:45
Reviewer Update
Thank you for your reply Lebogang but sadly if you see all my previous correspondence we CAN NOT PHONE 086... number from outside SA!! -