1 reviews | Active since Oct 2018
DHL international
Finally after weeks of trying I was sent the customs documentation. The person that I spoke too (today) had it all sorted within 5 minutes. Why has it taken weeks of frustration and irritation to get this info?????? The previous people that I dealt with have still not responded to me mails or returned my phone calls.
DHL should use the the following when promoting their business: "Sod the customer, we really don't care."
When I import equipment from the USA using UPS it has always been very quick and professional. No 3.5 week delay before delivery followed by incorrect invoicing (at my expense) papered over with excuses and then, to top it all off, no documentation.
Rating for this abysmal DHL outfit can only be given in negative numbers with comma separators for thousands.
Thank you for taking the time to express your concern
As discussed I am appalled by the service you got when firstly waiting for the clearance of your shipment and then again when you when you requested the documentation pertaining to the clearance of your shipment. I regret the duration it took, the lack of feedback you consistently got as this contradicts the service level and customer centric principles we pride ourselves with. I will be certainly investigating your ordeal from its conception. This will assist me with taking corrective action that would prevent the reoccurrence of this event in the near future.
Kindly allow me to begin my investigation and I will contact you tomorrow morning at 10AM to provide you with feedback on my investigation.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng, South Africa
Telephone: +27 (11) ***
Thank you for taking the time to express your concern
As discussed I am appalled by the service you got when firstly waiting for the clearance of your shipment and then again when you when you requested the documentation pertaining to the clearance of your shipment. I regret the duration it took, the lack of feedback you consistently got as this contradicts the service level and customer centric principles we pride ourselves with. I will be certainly investigating your ordeal from its conception. This will assist me with taking corrective action that would prevent the reoccurrence of this event in the near future.
Kindly allow me to begin my investigation and I will contact you tomorrow morning at 10AM to provide you with feedback on my investigation.
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng, South Africa
Telephone: +27 (11) ***