LO
Liam O'Kelly
1 reviews | Active since Jan 2011
07 May 2015, 14:03
DHL International
I am really so fed up with the lack of service and interest from DHL International. An item shipped from the States arrived on 1 May 2015 and has simply been sitting ever since. No communication. No invoice - until I called several times to request it. Everyone's lackadaisical approach is astounding. Customer services gives completely erroneous information and cannot actually do anything other than pick up the phone. Forms are not submitted correctly to Customs. What a complete debacle!<br> <br> I now spoke to Norman at the Import/ Export dept who assured me he would be on the case and keep me updated. I really hope that he can do what the others couldn't or wouldn't.
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DHL Express's replyOfficial
07 May 2015, 16:37Hello Connor1970,
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
following our telephone discussion the shipment has cleared customs and I have made arrangements for the shipment to be delivered tomorrow 08/05/2015 before 09:00 am.
Once more please accept my sincere apologies for all the inconvenience caused by this incident.
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Customer Care Executive
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
following our telephone discussion the shipment has cleared customs and I have made arrangements for the shipment to be delivered tomorrow 08/05/2015 before 09:00 am.
Once more please accept my sincere apologies for all the inconvenience caused by this incident.
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Customer Care Executive
DHL Express's reply07 May 2015, 16:37
Official
Hello Connor1970,
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
following our telephone discussion the shipment has cleared customs and I have made arrangements for the shipment to be delivered tomorrow 08/05/2015 before 09:00 am.
Once more please accept my sincere apologies for all the inconvenience caused by this incident.
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Customer Care Executive
Thank you for taking my call,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
following our telephone discussion the shipment has cleared customs and I have made arrangements for the shipment to be delivered tomorrow 08/05/2015 before 09:00 am.
Once more please accept my sincere apologies for all the inconvenience caused by this incident.
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Customer Care Executive