MM
Mia M
1 reviews | Active since Jun 2012
26 Jul 2023, 10:40
DHL internation - worst courier ever
Send perscription medication to my brother in Slovakia from South africa - supp**** all the medical documents required (have send the medication 3 x times in the past) DHL informed me customs did not clear it in slovakia - I phoned customs in slovakia and they said I should ask DHL why not cleared - aparently all the documentations I supp**** (original) to DHL was not given to customs - then DHL returned the package to me - I had to pay shipping and IMPORT tax on the parcel - that is being returned to me. THEN DHL informed me the package is not cleared by customs in South Africa - and is going to be destroyed - WHAT THE HELL IS GOING ON - they cannot just destroy my property
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Replies (2)MM
Mia M's updateReviewer Update
10 Apr 2024, 15:44I have had no response from DHL - and the medication was in fact destroyed - Luckily when I iniciated the postage I selected the insurance option - a formal claim was submitted to DHL - and after a couple of emails requesting documentation and receipts - they re-imbursed my damages.
MM
Mia M's update10 Apr 2024, 15:44
Reviewer Update
I have had no response from DHL - and the medication was in fact destroyed - Luckily when I iniciated the postage I selected the insurance option - a formal claim was submitted to DHL - and after a couple of emails requesting documentation and receipts - they re-imbursed my damages.
DHL Express's replyOfficial
10 Apr 2024, 15:53Dear Mia
Thank you for bringing your complaint to our attention. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Kindly send us the DHL Express tracking number so we can assist with the complaint
Kind Regards
DHL Express ||
Thank you for bringing your complaint to our attention. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Kindly send us the DHL Express tracking number so we can assist with the complaint
Kind Regards
DHL Express ||
DHL Express's reply10 Apr 2024, 15:53
Official
Dear Mia
Thank you for bringing your complaint to our attention. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Kindly send us the DHL Express tracking number so we can assist with the complaint
Kind Regards
DHL Express ||
Thank you for bringing your complaint to our attention. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Kindly send us the DHL Express tracking number so we can assist with the complaint
Kind Regards
DHL Express ||