DHL *********** STAFF AND SERVICE DELIVERY

I am absolutely appalled by the service I have received from DHL Express in South Africa. It has now, been almost 2 weeks since my shipment has been "in clearance". After calling and emailing throughout the course of last week and expressing the urgency for my parcel, nothing except empty promises were made and when they could not deliver the response recieved was apparantly customs turn around time is 3-5 working days, so after 11 days what is the excuse now?? This is outright Unacceptable.

I have been dealing with Aaron Zulu and Tebogo ntlebi and between the 2 their customer service is absolutely pathetic. As for the other Consultants, they don't return your calls or reply to your emails- it is virtually impossible to get any answers with regards to your shipment.

After reading the reviews on hellopeter I can see how many others have had a negative experience with DHL "express" South Africa and I will Never use your inefficient, *********** company in future!

Thanks Yurisha