1 reviews | Active since Apr 2018
DHL *********** consultants
The DHL staff on parcel clearance division are ***********. I have called numerous times to get my parcel cleared. Please if there is someone that can help me, kindly assist. I don't think it would be appropriate to mention names but I have the record of people I have been dealing with. I think my cost of calls now is above the customs tax I must pay.
Dear Thamsanqa,
Thank you for contacting DHL Express.
We can appreciate the undue frustration this matter has caused you and can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
As it currently stands your shipment was randomly selected and detained by Customs for further checking . The QA officer in charge of your case has requested for a commercial invoice for further auditing. Please can you forward us a commercial invoice in PDF form so this can be submitted to Customs for further assessment ?
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. This process is controlled and regulated by government officials in each country . The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
Please can you assist in providing the necessary documents in order to have your parcel cleared from Customs ?
If you have any further questions, please feel free to contact me directly and I will gladly assist.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Thamsanqa,
Thank you for contacting DHL Express.
We can appreciate the undue frustration this matter has caused you and can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
As it currently stands your shipment was randomly selected and detained by Customs for further checking . The QA officer in charge of your case has requested for a commercial invoice for further auditing. Please can you forward us a commercial invoice in PDF form so this can be submitted to Customs for further assessment ?
In as much as we endeavor for positive customer experiences we do not control the customs clearance process. This process is controlled and regulated by government officials in each country . The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
Please can you assist in providing the necessary documents in order to have your parcel cleared from Customs ?
If you have any further questions, please feel free to contact me directly and I will gladly assist.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Thank you for the Kind words Thami, I hope everything was received in good order .
Until The next Express Shipment - Thank you for using DHL International Express !
Best Reards,
Ms Buhle.S
Thank you for the Kind words Thami, I hope everything was received in good order .
Until The next Express Shipment - Thank you for using DHL International Express !
Best Reards,
Ms Buhle.S