DHL *********** !

I have used DHL twice. Both times have been a nightmare. You phone arrange a date to be delivered and pay and my first time was delivered a week later and I needed it delivered in time for a birthday gift. I’ve just send another package was supposed to be delivered yesterday 7th December still nothing. When I sent the package I was never asked to list each individual item and say how much it cost? They never update their system I got no notifications that my parcel was delayed. I phoned DHL the day after not getting an update to say they are waiting for the receivers ID number. The receiver had never been asked for the ID number? I gave them the ID number. Now today 8th December I get told to list each item and give the price that they are worth. It took me 3 hours to list each item. Got to work and half an hour after I sent the list I get an email asking if they must destroy my packing or send it back or abandon it? Both from Canada side and South Africa side are so ***********. Why can’t they give you all the information needed before I ship my parcel? They are useless. Don’t use them find another courier that is more competent