PF
PJ F
1 reviews | Active since Mar 2009
30 Mar 2015, 16:00
DHL incompetence, don't use them
I used DHL for a courier delivery to the US, They made a mistake in the item value description and my client was subject to a customs fee which was not due. They then took legal action against my customer, in spite of admitting that they were wrong. Since then (six months) they have been unable to resolve this. DO NOT USE THEM, rather use FEDEX
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DHL Express's replyOfficial
01 Apr 2015, 08:57Hello cradock,
Tried calling you to no avail
Thank you for contacting DHL Express..
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail, Kindly provide me with an alternative contact number so as to assist in resolving this matter.
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Customer Care Executive Office
Tried calling you to no avail
Thank you for contacting DHL Express..
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail, Kindly provide me with an alternative contact number so as to assist in resolving this matter.
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Customer Care Executive Office
DHL Express's reply01 Apr 2015, 08:57
Official
Hello cradock,
Tried calling you to no avail
Thank you for contacting DHL Express..
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail, Kindly provide me with an alternative contact number so as to assist in resolving this matter.
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Customer Care Executive Office
Tried calling you to no avail
Thank you for contacting DHL Express..
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail, Kindly provide me with an alternative contact number so as to assist in resolving this matter.
Please do not hesitate to contact me should you require further assistance.
Regards
Tshegofatso Dubula
Customer Care Executive Office