Dhl Incompetence.
My express parcel arrived 27 July 2020 value R15000 .Today is the 19 th of August still no parcel.I have complained to the top management,bottom management phoned numerous times,It is just a electronic spare part.I filled out forms ,sent photos of the product,explained the use Paid all taxes.No results ,No action.The most *********** staff members you have ever seen.Customs is worse .Do not ever use DHL they are utterly useless.
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DHL Express's replyOfficial
22 Aug 2020, 11:02Dear Marius M
I trust you are well and safe.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Kindly look out for my email on the provided email address to provide detailed updates on the clearance of your shipment.
Again please accept my humble apology for the way we have handled your shipment.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
I trust you are well and safe.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Kindly look out for my email on the provided email address to provide detailed updates on the clearance of your shipment.
Again please accept my humble apology for the way we have handled your shipment.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
DHL Express's reply22 Aug 2020, 11:02
Official
Dear Marius M
I trust you are well and safe.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Kindly look out for my email on the provided email address to provide detailed updates on the clearance of your shipment.
Again please accept my humble apology for the way we have handled your shipment.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa
I trust you are well and safe.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
Kindly look out for my email on the provided email address to provide detailed updates on the clearance of your shipment.
Again please accept my humble apology for the way we have handled your shipment.
Kind Regards
Lebogang Madihlaba
DHL Express South Africa