MS
MOHAMED S
1 reviews | Active since Feb 2012
12 Nov 2019, 10:16
DHL Ignores Emails
Good day
I purchased an item from DHL eShop on Saturday afternoon and the money was debited from my account. On Saturday evening I received an email that DHL cancelled the order because they do not ship the item to South Africa and they will debit my web card. I contacted them on Monday morning to ask them to refund the money into my bank account and have emailed them 4 times since with no reply or acknowledgment of email. I even tried calling and the line just went dead. Can someone from DHL please assist so that I can get my money back soon.
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DHL Express's replyOfficial
12 Nov 2019, 12:26Good day Mohamed, Thank you for contacting DHL Express. Again , I sincerely apologise regarding the manner in which this matter has been handled . As discussed, our DHL eShop are currently processing for your account to be credited. Please do not hesitate to contact me should additional assistance be required . Regards,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL Express's reply12 Nov 2019, 12:26
Official
Good day Mohamed, Thank you for contacting DHL Express. Again , I sincerely apologise regarding the manner in which this matter has been handled . As discussed, our DHL eShop are currently processing for your account to be credited. Please do not hesitate to contact me should additional assistance be required . Regards,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600