DHL Horror

Very poor service received from DHL trying to bring in a parcel of personal effects from the UK to South Africa. Its been a month since the parcel arrived in SA but we cannot get it cleared and released. Every day there are new requirements to be met, we have been to customs at the airport, they inspected the parcel and gave us stamped documents that the parcel can be clear but cannot get parcel from DHL. NOTE that we now have to pay a fee because the parcel has been with them for more than 4 day!!! Now the DHL agents refuse to accept my calls......never use DHL if you expect customer service i have never been exposed to such poor customer service.